Question 1

JEWELLERY

Accepted Answer

What is the best way to care for my jewellery?

In order to answer this question in detail for you, we have created a care guide that explains the do's and don'ts.

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How do I determine my ring size?

Variant 1:Do you already have a ring that fits you perfectly? Then take a tape measure or, even better, a ruler and determine the diameter of your ring.
Here is an overview of the most common sizes:15.9 mm - size 50 17.2mm - size. 54 18.5mm - size. 5816.2 mm - size 51 17.5mm - size. 55 18.8mm - size. 5916.6 mm - size 52 17.8mm - size. 56 19.1 mm - size. 6016.9 mm - size 53 18.1mm - size. 57

Variant 2:
Use a tape measure (or string) and wrap it around the desired finger. Determine the circumference of your knuckles.The measured value corresponds to the sizes listed above (e.g.: 5.6cm = size 56)

Question 2

SHIPPING

Accepted Answer

How long will it take to receive my shipment?

We usually ship within 3 days of receipt of order at the latest.The shipping time via DHL within Germany is approx. 2-3 days. So you should have your order in your hands within 7 days at the latest.

If you order within Austria, the processing and shipping time can be between 10-15 days due to the longer transport route and possible border processes.

If the processing time is longer, we will inform you immediately by email.

Can I track my order?

Yes, after we have shipped your order, you will receive a tracking link via email, which you can use to check the status at any time.

Question 3

RETURN

Accepted Answer

Can I return my order?

Yes, you have the right to return your order within 14 days. It is necessary that you inform yourself about our Revocation guidelines (javascript:void(0))and follow them.

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Earrings

Earrings

FAQ

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FAQ